Communications Assistant

Time Status & Schedule: 40 hours/week, Creative Professional Exemption

Work Location: Hybrid — up to 2 remote days per week; in-office Mondays and Thursdays

Compensation: $40,000 - $45,000 based on qualifications

Reports to: Communications Manager

Job Overview

The Communications Assistant is a creative and detail-oriented storyteller who ensures the Triennial’s bold, public-facing brand is consistently expressed across digital channels. They are responsible for day-to-day social media planning, scheduling, and publishing; helping organize visual content libraries; supporting written content development; and assisting in execution of digital campaigns. This role balances content production with strategic thinking—building collaborative partnerships with like-minded organizations, influencers.They report to the Communications Manager and work closely with the Communications Associate.

Job Mission

Cultivate digital and real-world communities through strategic content partnerships and original storytelling, making contemporary art relevant and engaging for all Bostonians and promoting the Triennial's vision of a more vibrant, open, and equitable city.

Key Behaviors

The Communications Assistant is:

• Strategically minded with creative instincts

• Collaborative and adaptable

• Strong content creator with attention to detail

• Highly organized and deadline-driven

• Comfortable with ambiguity and creative problem-solving

• Committed to building greater equity and inclusivity in the arts
  

Metrics

The Communications Assistant succeeds when:

• Maintain a quarterly social media partnership calendar with at least 3 new partnerships per quarter

• Support engagement growth by 15% annually by helping deliver high-quality, consistent content across platforms

• Deliver 25+ monthly social media posts

• Assist in managing delivery timeline for all written digital content (blogs, newsletter, and website content)

• Content consistently aligns with brand voice and style guide

• Respond to social DMs within 2 business days

• Strategic co-promotion campaigns executed with at least 3 mission-aligned organizations per Triennial season

Primary Responsibilities 

Strategic Media Planning + Execution

• Plan and schedule daily social media content across platforms using Hootsuite

• Draft, revise, and post content that aligns with Triennial voice and campaign goals

• Set up and run paid ads on Instagram, Facebook, and other platforms as needed

• Respond to social media messages, tags, and comments in a timely, thoughtful manner

• Identify and develop social media partnerships with community organizations, influencers, and arts platforms to amplify reach

• Develop collaborative campaigns with artist, community, and institutional partners

• Monitor social and cultural trends to suggest new formats and angles for engagement

Influencer + Partnership Support

• Help identify influencers and user generated content aligned with Triennial mission and programming

• Draft outreach emails and help manage influencer participation (e.g. confirming attendance, sharing guidelines, managing budgets)

• Track influencer deliverables and gather analytics for campaign recaps

Content Creation + Editorial

• Write and edit engaging, on-brand content for social media campaigns; support writing of special stories for eNews, the Journal, and other content platforms

• Develop short-form videos and visual content for digital platforms

• Coordinate content capture at public events and oversee asset collection from artists and collaborators

• Assist with maintaining content libraries

Planning + Analysis

• Maintain and share a cross-platform content calendar with Communications team

• Track and report on digital metrics monthly; make recommendations for optimization

• Manage and execute paid social media campaigns in collaboration with the Communications Manager, including: audience targeting, budget allocation, scheduling, and performance tracking

• Work with Communications Manager to streamline internal content delivery systems

• Work with Communications Manager to develop high-level Social Media Strategy

Team + Administrative

• Attend team meetings and provide support for Communications projects as needed

• Support maintenance of asset library

• As needed, support broader department projects (e.g., media tracking, signage audits, template creation)

Qualifications

• 2–4 years of experience in communications, digital media, or marketing

• Proven experience creating and executing social media campaigns on Instagram, Facebook, LinkedIn, and TikTok

• Strong writing and digital communications skills

• Experience creating social media content (graphics, photos, and video)

• Experience managing paid social media campaigns, including Meta Ads Manager or similar tools

• Ability to analyze organic and paid ad performance data and adjust strategy to optimize results

• Comfort with web tools (Squarespace), email marketing (Mailchimp), design tools (Canva or Adobe), video and photo editing for social, and scheduling platforms (e.g., Hootsuite)

• Knowledge of Boston arts and culture landscape is a plus

• Strong commitment to equity and accessibility in public engagement

Hours

This is a full-time, 40-hour/week position in The Triennial’s open floor-plan office with the option for some remote work.

Compensation

Compensation is $40,000 - $45,000 with unlimited paid vacation (Responsible Vacation Policy), 14 paid holidays, paid sick time, and healthcare and dental benefits.

How to Apply

Please email a resume and a response to one of the prompts below (in place of a cover letter) to jobs@thetriennial.org, with the email subject line: “Communications Assistant interest.” Applications without a prompt response will not be considered.

1. Write two Instagram captions to promote our free, all-ages Youth + Family Day on August 9th at Lot Lab in Charlestown. Captions should reflect the Triennial’s values; bold, open, and sharp with clear calls to action.

2. Draft a short email or DM pitch inviting a local influencer to attend a Triennial event. Keep it friendly, informative, and on-brand.

Candidates are strongly encouraged to fill out an anonymous Equity Survey. It is entirely separate from your application and is used to help us improve our intentional efforts to seek out excellent and diverse candidates.